Your first step should be to type your question into the box you see upon first visiting the Helpdesk (it has the words "Search using a keyword or a full question" in it).

This will automatically search our Solutions page to see if there's anything in there that might answer your question for you. You are also free to browse by clicking the Solutions option in the menu, which is particularly helpful if you have multiple questions that need to be answered.

If this doesn't help, Submit A Ticket with the details of your query, and our team will be more than happy to help.