If you would like to add more information to your ticket or update us on any further progress or issues relating to your enquiry, you can do this in two ways:
• Reply to the auto-generated email sent to you when you first raised a ticket or when you emailed us.
Your extra information should automatically be added to your ticket. You can also do this after you have received an answer, by replying to that email.
• Complete your registration on this Helpdesk, so you can access your ticket online. You can do this via the email you received after sending your first enquiry.
You will then be able to click on the ticket and "Add A Note". This note will be added to the ticket for Synseal Group staff to see.