Using the Helpdesk

Video: How to register and use Helpdesk
Thu, 6 Jul, 2017 at 11:11 AM
How do I use the Helpdesk to ask a question?
Your first step should be to type your question into the box you see upon first visiting the Helpdesk (it has the words "Search using a keyword or a fu...
Wed, 1 Feb, 2017 at 5:01 PM
Why have I received emails from this Helpdesk?
Tickets raised using this Helpdesk generate emails automatically to acknowledge receipt of a query and to help you set up an account.  You may also have...
Wed, 1 Feb, 2017 at 5:05 PM
What happens with my question/ticket after I send it in?
The Helpdesk automatically assigns your ticket to the relevant department using the information you provided in your query. Those departments have staff me...
Wed, 1 Feb, 2017 at 5:07 PM
I'm submitting a ticket but do not know which 'Type of Enquiry' to select?
The "Type of Enquiry" is a drop-down option used to determine which department your enquiry is best suited to assist you. If your ticket can not b...
Wed, 1 Feb, 2017 at 5:11 PM
Why have I been sent a link to the Solutions section?
At Synseal Group we receive a considerable number of enquiries, and many of them are of a similar nature. We have created a Solutions page within Helpdesk w...
Wed, 1 Feb, 2017 at 5:14 PM
How do I supply more information to an existing ticket / question?
If you would like to add more information to your ticket or update us on any further progress or issues relating to your enquiry, you can do this in two way...
Wed, 1 Feb, 2017 at 5:16 PM
I am told my ticket is resolved or closed, but I disagree, what do I do?
When a member of our team believes their response to your query is sufficient, the Ticket will be marked as resolved or closed, so that our staff may move o...
Wed, 1 Feb, 2017 at 5:18 PM